Orders placed on weekdays by 3pm PST, ship out the same day unless an item is on back order. 

We offer Free 2 Day Shipping on all orders over $150. Overnight and Saturday Delivery are available shipping methods for an extra charge. See full Shipping Policy here.

Custom orders can take approximately 6-10 weeks to ship, depending on the intricacies of the design. Please email us at info@annesisteron.com for a better estimate on your desired piece.

Once your order has been shipped, you will receive an email providing your tracking information. You may also track your order's progress on your account and order confirmation page.

*Please note that the below shipping turnaround applies only to pieces that are in stock.

FedEx 2-Day Express Shipping: Orders placed by 3PM PST will arrive by end of the second business day from the date that it was shipped. 

Note: If the package is shipped 2nd Day on a Thursday by 3PM PST, the package is expected to arrive the following Monday (2nd Business Day). 

FedEx Standard Overnight: Packages are typically guaranteed to arrive at the destination address the next business day by the end of the day if items are in stock.

International Shipments: FedEx Priority International typically takes 3 to 5 business days depending on the final destination. 

If the item you ordered is not in stock, our customer service team will reach out and provide a proper lead time on your order. Please contact us for any questions at info@annesisteron.com. Learn more.

We offer Free Domestic 2 Day Shipping via FedEx Express on all US orders. Shipping charges range from $25 - $50 for overnight delivery, depending on your destination zone and $65 for Saturday delivery.

We also offer free international shipping on orders on all orders via FedEx International Priority worldwide. Customer is responsible for duties and charges. If an international order is returned, the customer is responsible for shipment fees.

Read our full Shipping Policy here.

Orders are shipped through FedEx Express or FedEx International Priority. We package our fine jewelry with its safety in mind to assure your piece will arrive in excellent condition.

Yes, all shipments require a direct signature for delivery due to the value of the package. We do offer shipping to a PO Box upon request; however, we do not ship to an APO or FPO address.

Please be advised that if a package is returned to Anne Sisteron after FedEx's three delivery attempts, the customer is responsible for all re-shipping costs.

Items must be returned within 10 days upon receipt to be eligible for a refund. Jewelry must be in original condition and unworn with tags attached to be eligible for a refund. Any item without tags will not be eligible for a refund. We reserve the right to refuse any refund request if the return does not comply with our policy.

If your piece(s) does not fit, please do not wear them and contact us immediately. We cannot refund lost merchandise.

We do not refund shipping and handling charges. Customers are responsible for all shipping costs when returning items. All returns will be processed within 1-3 days upon receipt.

We recommend your returned packages to be properly insured through the courier (USPS, UPS, FedEx) as we are not responsible for any lost, stolen or damaged packages.

We do not refund shipping and handling charges. Customers are responsible for all shipping costs when returning an item(s).

To initiate a return, please email us at info@annesisteron.com. All shipping costs are at the customers' discretion. Please enclose an original copy of your receipt stating the reason for your return.

Please allow up to 10 business days to receive your refund. Processing times vary depending on payment providers.

Exchanges can be made within 10 days after receiving the merchandise. Item(s) must be in its original condition, unworn and with tags attached.

All custom, personalized, and engraved pieces are final sale.

You will be charged at the time the order is placed. This will ensure that your order is placed in the queue to be fulfilled and shipped as soon as your item is available.

Some pieces in our collection are one of a kind, which means they are not likely to be restocked due to the rarity of the gemstones. Other item(s) may take longer to process due to high demand. Our usual lead time can be anywhere from 1-5 weeks. Please email us at info@annesisteron.com for specific product lead time inquiries. We almost always make one of a kind miracles happen!

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Yes, we will do our best to accommodate requests for custom pieces, however, not all customizations are achievable.

Yes, shop our personalized collection to see what is available to be customized.

All of our products are made of either 14KT or 18KT gold with conflict-free diamonds or one-of-a-kind colored gemstones. Some of our most loved gemstones include Emerald, Turquoise, Aquamarine, Mother of Pearl, Sapphire, Tourmaline, Topaz and so much more!

Our size guide is also available for ease of access on every product page.